This Terms of Sale and Refund Policy applies to all digital products and services offered by ESSA Group through its website.
By purchasing any product or service from ESSA Group, you acknowledge that you have read, understood, and agreed to this policy.
Our products and services may include, but are not limited to:

• AI solutions and automation systems

• Custom software development

• Website development

• API integrations

• AI-powered tools

• Digital products

• Digital subscriptions

• Consulting services

• Customized digital solutions
  
  
   

2. Order Acceptance
Submitting an order does not automatically create a binding agreement.
ESSA Group reserves the right to accept, reject, cancel, or limit any order at its sole discretion.
An order becomes active only after payment has been received and confirmed.



3. Pricing and Payments
All prices displayed on the website are shown in the applicable currency at the time of purchase.
Unless otherwise stated, full payment may be required before development begins, access is granted, or digital products are delivered.
Customers are responsible for providing accurate billing information.



4. Delivery of Digital Products and Services
Digital products and services may be delivered through one or more of the following methods:

• Email

• Download links

• Account access

• API credentials

• License keys

• Cloud-based platforms

• Secure digital delivery methods

Delivery times may vary depending on the complexity of the purchased product or service.
Estimated delivery dates are provided for informational purposes only and do not constitute a guarantee.



5. Refund Policy

5.1 Refund Before Delivery
Customers may request a full refund at any time before the purchased digital product or service has been delivered, provided that no development, customization, design, consulting, implementation, or production work has begun.

5.2 Refund During Development or Production
If a customer requests a cancellation after work has started but before final delivery, a partial refund may be granted.
In such cases, ESSA Group reserves the right to deduct all reasonable expenses already incurred, including, but not limited to:

• Development costs

• Design costs

• AI processing costs

• Research costs

• Third-party licensing fees

• API usage fees

• Operational expenses

• Labor costs

• Administrative expenses

• Project management costs

The remaining balance, if any, will be refunded after these costs have been calculated.

5.3 No Refund After Delivery
Once a digital product or service has been delivered, completed, activated, downloaded, transferred, or made accessible to the customer, it becomes non-refundable.
This includes, but is not limited to:

• Downloaded digital products

• Delivered source code

• Completed software development projects

• Website development projects

• Activated subscriptions

• API credentials

• License keys

• AI systems

• Customized digital products
  
  
   

6. Custom Projects and Change Requests
Any modification requested after project approval may require additional fees.
Changes requested after development has started may affect project timelines, pricing, and delivery dates.
ESSA Group reserves the right to reject requested modifications that fall outside the original project scope.



7. Customer Responsibilities
Customers are responsible for:

• Providing accurate information

• Providing all required project materials

• Reviewing project requirements before approval

• Ensuring that all requested specifications are accurate

ESSA Group shall not be responsible for delays caused by incomplete, inaccurate, or missing information provided by the customer.



8. Intellectual Property
Unless otherwise agreed in writing, all intellectual property rights, source code, designs, AI models, concepts, prototypes, documentation, and other work products remain the property of ESSA Group until full payment has been received.
ESSA Group reserves the right to withhold delivery until all outstanding payments have been paid in full.



9. Limitation of Liability
ESSA Group shall not be liable for any indirect, incidental, special, consequential, or business-related damages, including:

• Lost profits

• Loss of data

• Business interruptions

• Loss of revenue

• Loss of business opportunities

The maximum liability of ESSA Group shall never exceed the amount paid by the customer for the specific product or service in dispute.



10. Chargebacks and Payment Disputes
Customers agree to contact ESSA Group before initiating a chargeback, payment reversal, or payment dispute.
ESSA Group reserves the right to suspend services, terminate accounts, deny future purchases, or take appropriate legal action in cases involving:

• Fraud

• Unauthorized transactions

• Abuse of refund policies

• False chargeback claims
  
  
   

11. Force Majeure
ESSA Group shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including:

• Internet outages

• Cyberattacks

• Technical failures

• Government actions

• Natural disasters

• Third-party service interruptions
  
   

12. Governing Law
This policy shall be governed by and interpreted in accordance with the laws of the Czech Republic.
Any disputes arising from purchases made through this website shall be subject to the exclusive jurisdiction of the competent courts of the Czech Republic.



13. Contact Information
Bintangiuna s.r.o. (ESSA Group)
Prikop 843/4, Zábrdovice, 602 00 Brno, Czech Republic
Email: info@essagroup.co